Politique d’expédition
Shipping & Delivery Policy
Last Updated: July 21, 2026
Her Royal Hair Extensions ships products to customers in Canada, the United States, and select international destinations.
Please carefully review this Shipping & Delivery Policy before placing an order.
FREE SHIPPING TO CANADA & THE UNITED STATES
Orders over $200 qualify for free standard shipping to eligible destinations in Canada and the United States.
Free shipping applies to eligible orders only. Additional charges, including applicable taxes, customs duties, brokerage fees, or other government or carrier charges, may still apply depending on the destination and order.
SHIPPING ORIGIN
Depending on the product purchased, your order may be shipped directly from the country where the product was produced or from one of our supplier or processing locations.
For example, our single-donor raw Vietnamese hair may be processed and shipped directly from our Vietnamese supplier. This allows the product to be shipped directly from its source and helps maintain the product’s intended sourcing and quality.
Certain Brazilian hair products may be shipped from South Asia where the applicable supplier facility is located.
The shipping origin may vary depending on the product ordered and the applicable processing requirements.
ORDER PROCESSING
Our online store processes orders Monday through Friday, from 10:00 a.m. to 8:00 p.m., excluding weekends and applicable holidays.
We do not guarantee same-day processing or shipping.
Processing times vary depending on the product purchased. Please review the applicable processing estimates below.
Brazilian Hair Bundles & Certain Southeast Asian Hair Products
Please allow approximately 3 business days for order processing.
Our suppliers may require additional time to carefully process and prepare high-quality hair products before shipment.
Orders placed over the weekend will generally begin processing on the next applicable business day, unless affected by a holiday or other circumstance.
Vietnamese Hair Bundles
Please allow approximately 3–5 business days for order processing.
Raw Cambodian Hair Bundles
Please allow approximately 3–5 business days for order processing.
Ready-Made Wigs
Please allow approximately 5–10 business days for order processing.
Ready-made wigs may require additional colour work, customization, styling, or other preparation before shipment.
Ready-made wigs may be processed in Southeast Asia and may be shipped directly from the applicable supplier or processing location.
Full Lace Wigs & Lace Wigs
If no custom styling is required, the wig may be shipped directly from the supplier or applicable processing location.
If custom styling is requested, the item may first be shipped to our Vancouver-area location for styling before being shipped to the customer. This will increase the overall processing and delivery time.
ESTIMATED DELIVERY TIMES
Estimated delivery times begin after the order has been processed and shipped.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Brazilian Hair & Certain Southeast Asian Hair Products
|
Shipping Method |
Canada |
United States |
|
Standard |
5–8 business days |
5–8 business days |
|
Expedited |
1–5 business days |
1–5 business days |
Vietnamese Hair Bundles
|
Shipping Method |
Canada |
United States |
|
Standard |
7–15 business days |
7–15 business days |
|
Expedited |
3–8 business days |
3–8 business days |
Raw Cambodian Hair Bundles
|
Shipping Method |
Canada |
United States |
|
Standard |
7–15 business days |
7–15 business days |
|
Expedited |
3–8 business days |
3–8 business days |
Ready-Made Wigs
|
Shipping Method |
Canada |
United States |
|
Standard |
7–15 business days |
7–15 business days |
|
Expedited |
3–8 business days |
3–8 business days |
Lace Wigs — No Custom Styling
|
Shipping Method |
Canada |
United States |
|
Standard |
5–10 business days |
7–10 business days |
|
Expedited |
3–8 business days |
3–8 business days |
Lace Wigs — Custom Styling Required
|
Shipping Method |
Canada |
United States |
|
Standard |
7–15 business days |
7–15 business days |
|
Expedited |
3–8 business days |
3–8 business days |
Delivery times may be affected by customs, carrier delays, weather, holidays, incorrect addresses, processing delays, or other circumstances beyond our reasonable control.
WHEN WE SHIP ORDERS
Orders are shipped Monday through Friday, excluding weekends and applicable holidays.
We do not guarantee same-day shipping.
Once your order has shipped, you will receive a confirmation email with tracking information where tracking is available.
Saturday delivery is not guaranteed, even when expedited shipping is selected.
Expedited shipping fees and other third-party shipping charges may be non-refundable, subject to applicable law and our Refund, Return & Exchange Policy.
SHIPPING COSTS
Shipping charges are calculated based on the destination, package size, weight, shipping method, carrier, and other applicable factors.
The available shipping options and applicable costs will be displayed at checkout.
Shipping costs may change without notice.
Orders over $200 may qualify for free standard shipping to eligible destinations in Canada and the United States.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing accurate and complete shipping and billing information at checkout.
Incorrect or incomplete information may cause processing or delivery delays.
If you need to correct your shipping information, please contact us immediately at:
Sales@herroyalhair.com
We will make reasonable efforts to assist with changes, but we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
If an order has already been shipped, we may not be able to change the delivery address.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges required to reship the package.
If a customer requests a refund for an order returned because of an incorrect address, original shipping charges and upgraded shipping charges may not be refundable, subject to applicable law and our Refund, Return & Exchange Policy.
DELIVERED BUT NOT RECEIVED
Shipments may include tracking and delivery confirmation.
If tracking information confirms that a package has been delivered to the address provided at checkout but you cannot locate the package, please:
- Check around the delivery location;
- Check with household members, neighbours, building management, or others who may have accepted the package;
- Contact the applicable shipping carrier to initiate an investigation; and
- Contact us if you require assistance.
We will make reasonable efforts to assist with carrier investigations.
However, once tracking confirms delivery to the address provided by the customer, the outcome of any delivery investigation may be subject to the carrier’s policies and applicable law.
Customers who have previously experienced lost or stolen packages are encouraged to use a secure delivery address, such as a workplace or another location where someone is available to receive the package.
SIGNATURES AND DELIVERY
A signature may or may not be required for delivery.
The delivery carrier determines whether a package may safely be left at the delivery address.
If the carrier determines that the package cannot safely be left unattended, the package may be held at a local pickup location or another delivery attempt may be scheduled.
INTERNATIONAL TAXES, DUTIES, AND CUSTOMS FEES
Customers receiving shipments outside the country of shipment may be responsible for applicable customs duties, import taxes, brokerage fees, government charges, and other fees imposed by the destination country or customs authority.
These charges are separate from the purchase price and shipping charges paid to Her Royal Hair Extensions.
Where applicable, international shipments may be sent with duties and taxes unpaid. The recipient may be required to pay applicable fees before or after delivery, depending on the destination country and carrier.
Her Royal Hair Extensions cannot guarantee or estimate the amount of customs duties, taxes, brokerage fees, or other charges that may apply.
Customers are responsible for contacting their local customs authority or tax professional for information about potential charges before placing an international order.
Customs delays are outside of our control and may affect delivery times.
If a shipment is refused, abandoned, or returned because the recipient fails to pay applicable customs duties, taxes, fees, or other charges, the customer may be responsible for return shipping and other applicable charges.
MILITARY MAIL
Shipping to military addresses may be available depending on the destination and carrier.
Delivery times to military addresses may be longer than standard delivery estimates and may take approximately 15–20 business days or longer.
Once a shipment has been delivered to the applicable military postal system or designated facility, further delivery may be subject to the applicable military postal service.
SHIPPING RESTRICTIONS
We may restrict or decline shipments to certain countries, regions, territories, military addresses, remote locations, or destinations where shipping is unavailable, restricted, or impractical.
Available destinations and shipping options are determined at checkout and may change without notice.
SHIPPING DELAYS, LOSS, OR DAMAGE
Once an order has been transferred to a third-party shipping carrier, delivery may be affected by circumstances outside our reasonable control.
These circumstances may include:
- Carrier delays;
- Weather;
- Customs processing;
- Labour disruptions;
- Transportation disruptions;
- Incorrect or incomplete addresses;
- Package handling;
- Lost or damaged shipments; or
- Other circumstances beyond our reasonable control.
If your order is delayed, lost, or damaged in transit, please contact us so we can assist with communicating with the applicable carrier or initiating an investigation where available.
We may require tracking information, photographs, or other documentation to assist with a shipping investigation.
Any resolution may be subject to the applicable carrier’s policies, shipping insurance, and applicable law.
SHIPPING POLICY AND OTHER POLICIES
This Shipping & Delivery Policy should be read together with our:
- Terms of Service;
- Privacy Policy;
- Refund, Return & Exchange Policy; and
- Any applicable appointment or service policies.
If any provision of this Shipping & Delivery Policy conflicts with a mandatory consumer protection law, the applicable law will apply.
CONTACT US
For questions regarding shipping or delivery, please contact:
Email: Sales@herroyalhair.com
